| Doing Business With SPX OTC |
Special service tools are easy
to purchase and are available to the general public by simply contacting SPX
OTC by phone, fax,mail or on the web.
| Phone |
1-866-628-5508
Business Hours:
8:00 am - 6:00 pm EST
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| Fax
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1-800-578-7375
or
1-586-578-7375
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| Mail
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| SPX Corporation, OTC
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| 28635 Mound Road
|
| Warren, MI 48092-3499
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| HOURS OF OPERATION
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Monday through Friday, 8:00 am - 5:00 pm E.S.T.
Orders will be placed within 24 hours of receipt.
Orders placed on Friday after 5:00 pm, or on Saturday or Sunday will not be ordered until the following business day.
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|
F.O.B. Shipping Point |
All tool shipments will be made
F.O.B. Shipping Point. Shipment will be made by the method you specify. Normal
methods include United Parcel Service, Parcel Post or UPS Air.
|
Information and Specifications |
All information, specifications
and pricing on this site are effective January 1, 2005 and are subject to
change without notice. SPX OTC reserves the right to make changes in the design
and construction of the tools without obligation to incorporate such changes in
tools previously purchased.
|
Taxes |
United States
State and local sales and/or use tax will be added to order if applicable.
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| Service Parts
|
| All SPX OTC products are serviceable and
replacement items are available. To order or obtain price information on
unidentified parts, please describe the required part as thoroughly as possible
using whatever tool numbers are available.
|
Returned/Repaired Goods Policy
|
Returns may be made upon request and a
credit issued if product is in saleable condition.
1. All returns must be received within 30 days of invoice date to avoid a
restocking fee.
2. Any return received after 30 days of the invoice date is subject to a 20%
restocking fee.
3. Returns will not be credited after 90 days of invoice date.
4. All goods returned to SPX OTC for any reason must be shipped PREPAID.
5. Please make all claims for SHORTAGES and DAMAGES within ten (10) days from
receipt of shipment. CLAIMS after this period may not be honored.
6. Return/Repair processing requires two (2) copies of the original invoice
and/or pack slip. One (1) on the outside of the package and one (1) with the
product inside.
7. Drop shipped items should be returned directly to the manufacturer. Please
call our Customer Service Department for instructions on how to return drop
shipped items. (1-866-628-5508) All returns must include an RGA (Return
Goods Authorization). No exceptions.
8. Send returns/repairs to:
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| |
SPX Corporation
Attn: Returned Goods
655 Eisenhower Dr.
Owatonna, MN 55060
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